5777 bd Privacy Policy
Your personal information matters to us. This policy explains in detail how 5777 bd collects, stores, uses, and protects your data.
Introduction and Scope of Application
5777 bd is an online gaming and sports betting platform. By using our website, mobile application, and related services, you are considered to have accepted the terms of this privacy policy.
This policy applies to anyone who uses any service of 5777 bd — whether a registered member or not. We assure you that your personal information will not be misused in any way and will be used only for the purposes stated in this policy.
For full details on the terms governing use of 5777 bd's services, please read our Terms and Conditions page, which clearly covers everything from account management to betting rules.
Important: This privacy policy may be updated over time. If changes are made, we will notify you via your registered email or a site notification.
What Data We Collect
2.1 Information You Provide Directly
Information you give us directly when opening an account and when using our services afterwards:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Postal address and national ID / passport details (for KYC verification)
- Payment details (partial account details for bKash, Nagad, Rocket, Upay or bank accounts)
- Records of communication via live chat and email
2.2 Automatically Collected Information
Some technical information is collected automatically while you use the site or app:
- IP address and device information (operating system, browser)
- Session data — login time, play history and transaction logs
- Cookie and local storage data
- Referral source and page navigation patterns
2.3 Information Received from Third Parties
We may receive identity confirmation data as needed from partners providing KYC verification, fraud prevention, and payment processing services. This information is used solely for account verification purposes.
Purpose of Data Use
5777 bd uses your information only for the following legitimate purposes:
- Account Management: Registration, login verification, sending OTPs, and password recovery.
- Financial Transactions: Processing deposit and withdrawal requests and maintaining transaction records.
- Customer Support: Providing assistance via live chat, email, or other communication channels.
- Security and Fraud Prevention: Monitoring suspicious activity and ensuring account security.
- Promotional Communications: Sending bonus offers and updates based on your consent.
- Analytics and Improvement: Analysing anonymous usage data to improve site performance and user experience.
We never sell your information or rent it to third parties for marketing purposes.
Data Storage and Protection
4.1 Retention Period
Financial transaction records are kept while your account is active and for a set period after the account is closed (generally five to seven years). This retention is done to meet applicable legal and audit requirements.
4.2 Technical Security Measures
5777 bd uses industry-standard security measures to protect your personal and financial information:
- SSL encryption — all data transmitted on the site is encrypted.
- Server-side data encryption — stored data is kept in encrypted form.
- Two-Factor Authentication is supported.
- Regular security audits and system monitoring.
- Access controls — only authorised staff can access specific data.
4.3 Response to a Data Breach
If a data breach occurs, 5777 bd will promptly notify the affected users and take immediate steps to limit the damage.
Data Disclosure and Third Parties
5.1 When Data Is Shared
Your information is shared with third parties only in the following specific circumstances:
- Payment Partners: To the extent necessary to process transactions via bKash, Nagad, Rocket, Upay, or a bank.
- Identity Verification Services: Trusted verification agencies for the KYC process.
- IT Service Providers: Partners engaged for hosting, analytics, and security work — they may only process data for the specific task assigned and may not use it for any other purpose.
- Legal Obligations: Data may need to be disclosed upon a court order or a lawful demand from a competent authority.
5.2 What We Never Do
We never sell or transfer your personal information to advertisers, marketing agencies, or unrelated third parties.
International Data Transfers: Some third-party partners may operate servers outside Bangladesh. In such cases, we ensure that they maintain appropriate data protection standards.
Cookies and Tracking Technologies
6.1 Types of Cookies and Their Purpose
The 5777 bd site and app use the following types of cookies:
- Essential Cookies: To maintain login sessions and keep core site functions running. These cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To collect anonymous statistics for understanding site traffic.
- Security Cookies: To prevent CSRF attacks and fraud.
6.2 Cookie Controls
You can change your cookie preferences at any time through your browser settings. However, disabling essential cookies may limit some features of the site.
User Data Rights
As a 5777 bd member, you have the following rights over your own information:
- Right to Access: The right to ask what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your data in certain circumstances — however, some data may be required to be retained for a set period due to legal obligations.
- Right to Restrict Processing: The right to object to or request restriction of certain uses of your data.
- Right to Data Portability: The right to request a copy of your account data in a structured format.
- Right to Withdraw from Promotional Communications: The right to request that marketing emails or messages be stopped at any time.
To exercise these rights, please contact our support team. We will respond to your request within 30 days.
To learn more about responsible conduct and accountability when using our platform, read the Responsible Gaming page, which contains detailed guidance on keeping yourself and others safe.
Protection of Minors
All services of 5777 bd are strictly for users aged 21 and above. We do not knowingly collect personal information from minors.
Age is verified at the time of account registration and reconfirmed with a government-issued ID during the KYC process. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the relevant account will be closed.
Policy Changes and Updates
5777 bd reserves the right to partially or fully update this privacy policy at any time. For significant changes, we will:
- Post a clear notice on the site.
- Notify registered members by email.
- Clearly state the effective date of the new policy.
If you continue using the service after a change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.
For a general overview of our services and operations, visit the About Us page, where 5777 bd's goals and values are laid out in detail.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
- Live Chat: Speak to us directly via the chat button at the bottom right of the site — 24 hours a day, 7 days a week.
- Email: [email protected]
Our support team can assist in both Bengali and English. Responding promptly to requests about personal information is our priority.
For answers to common questions, browse our FAQ section, where you will find answers to common queries about accounts, payments, and bonuses all in one place.
Data Protection Officer: For specific data protection requests, use the subject line "Privacy Request" in your email — this will help route it to the right team quickly.